ABOUT THE DEPARTMENT:   

At the Cambridge Public Library, we welcome all, inspire minds and empower community. We support a Cambridge where everyone has equitable opportunities to learn, people live their best lives, and democracy thrives. Since 1889, the Cambridge Public Library has been a place of learning and community where all are welcome to expand their horizons. Through the Main Library and six neighborhood branches — Boudreau, Central Square, Collins, O’Connell, O’Neill, and Valente — the Library operates as a unified system to offer free library services and programs to residents. 

ABOUT THE ROLE:  

Under the guidance of the Digital Equity Manager, the Digital Equity Coordinator plans and supports a dynamic slate of Digital Equity programs, events, and collaborations in line with the City’s Digital Equity Initiative. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Digital Equity Program Coordination: 

• Work with Digital Equity Manager to design lessons and develop lesson materials for Digital Equity programs including technology classes and informational workshops and train staff on delivery of lessons. 
• Facilitate, deliver, and/or assist in delivering Digital Equity programs including technology classes and informational workshops. 
• Coordinate with library staff and City departments to organize Digital Equity offerings by handling room setup, audiovisual equipment, live streaming, refreshments, instructor payment, and other program logistics. May greet and introduce presenters, guests, and volunteers.  
• Manage event timelines and assigned budgets; track expenditures relating to Digital Equity 
• May recruit and coordinate Digital Equity volunteers, grant-funded positions, and/or interns 
• May research and coordinate external instructors for digital equity programming 

Digital Equity Outreach and Promotion: 

• Work with Digital Equity Manager to develop and implement Digital Equity publicity, marketing, and outreach. Write promotional copy and coordinate with other staff to create and disseminate print and digital promotions.  
• Support the building of strong relationships between the Library Digital Equity Team and City departments, community groups, universities, and other stakeholders 
• Reaches out to the community to invite and engage a diverse group of people to participate in digital equity programs, especially residents who are under-resourced and/or underrepresented 
• Trains staff on new digital equity related technology and software and effective pedagogy; develops and implements technology training, instruction plans, and materials 

Patron Service and General Responsibilities: 

• Instructs patrons in the use of digital equity related library resources, tools, and technology; Engages library users in working with technology 
• Provides basic computer and technology maintenance, including troubleshooting and providing technical support during hands-on work with learners 
• Communicate and apply Library policies and procedures; address and resolve patron issues. 
• Perform all duties with cultural awareness and humility, recognition of historic and institutional systems of oppression and their impact, and an active commitment to providing equitable services to marginalized or underserved populations in Cambridge.   
• May provide patron technology assistance at the Tech Bar, the Main Library's public computing space, and at other library branch locations as needed. 
• Other duties as required for the good of the Library. 

MINIMUM REQUIREMENTS:  

Education and Experience:

• A bachelor's degree or coursework beyond high school level. 
• Two years of experience in teaching, technology instruction, event planning, library programming and/or community work. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements. 

Knowledge, Skills, and Abilities: 

• Knowledge and understanding of the Library's mission, vision, values, and strategic priorities.  
• Knowledge of digital inclusion principles and best practices. 
• Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism. 
• Exceptional customer service skills and commitment to public service 
• Demonstrated ability to work in a diverse community and with individuals who may be experiencing hardships that impacttheir behavior. 
• Sound judgment and strong problem-solving skills; flexibility and adaptability in stressful situations and times of change. 
• Excellent written and oral communication skills, organizational and project management skills, with the ability to set priorities, attend to many details and meet deadlines. 
• Exemplary interpersonal skills, with the ability to foster teamwork and work collaboratively with peers and diverse groups of people from different departments and organizations.  
• Proficiency and comfort with technology, including a wide variety of hardware, software, audiovisual equipment; experience with end-user computer applications; ability to independently adopt new technical skills as needed 

PREFERRED QUALIFICATIONS: Experience working with underserved groups such as those with limited technology skills or ESOL learners.  Fluency in a language in addition to English is preferred. 

PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Ability to operate a variety of machinery and equipment including office equipment such as computers, scanners, AV equipment, and mobile devices; pay close attention to details and concentrate on work; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material. 

WORK ENVIRONMENT: Works in assigned area, including office areas, training rooms, library and city locations including outside venues as necessary. Normal office exposure to noise and interruptions. Position may be eligible for hybrid work under the City’s Telework Policy, depending on operational needs.

SCHEDULE: 37.5 hours per week. Monday-Friday, 9:30am-6:00pm. A flexible schedule is required, including working evenings or weekends in support of Digital Equity programs and events.  

REQUIRED DOCUMENTS: 

Please upload the following documents to complete your application: 

• Resume 
• Cover Letter 

ABOUT THE CITY OF CAMBRIDGE 

The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City’s diversity and strive to create a workplace that is reflective of the community we serve -- one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work. City of Cambridge residents are especially encouraged to apply to job openings.

EQUAL OPPORTUNITY / AFFIRMATIVE ACTION 

The City of Cambridge is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category.  Women, minorities, veterans, members of the LGBTQ+ Community, and persons with disabilities are encouraged to apply. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request by contacting Human Resources at humanresources@cambridgema.gov.